AI Is Amplifying Existing Organizational Deficiencies Rather Than Fixing Them

New research on AI-enabled decision-making finds that as organizations expand AI’s role in decisions, the technology tends to amplify pre-existing organizational weaknesses, poor data quality, unclear ownership, weak feedback loops, rather than correcting for them.

Reported by: Deloitte Global Human Capital Trends 2026

Norm's Take

Deploying AI on top of a dysfunctional decision process does not fix the process; it scales the dysfunction faster. Fix the underlying organizational deficiency before automating the decision it feeds.

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Analysis and opinion, not investment or legal advice. © 2026 Norm Murray. All Rights Reserved.

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Norm Murray, CEO and Founder of Norm E. Murray
About the author
Norm Murray
AI Leadership Advisor · Psychologist · Economist
Norm advises CEOs, boards and senior leaders on the psychology and economics of AI adoption: what AI does to leaders and organizations, not just what it does. He has led global businesses across multiple continents and writes The Norm Report for executives navigating the AI shift.
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